Responsible Enterprise:
Standing by Customers, Sharing Losses after Financial Scams
Customer
A customer from Europe who has been working with us for 3 years.
Challenges
The customer mistakenly paid a payment to the fraud bank, which is a large amount of money.
Actions
Because the fraudster’s bank is in Asia, the victim should have to report the case on the spot. We know it’s difficult for our customer to deal with it,so we reported the case immediately by mobilizing various connections and we had been keeping an eye on the case’s progress.
Results
Support
The money was still transferred by the scammer, although the police immediately seized the scammer’s account after receiving the report.
Although it has nothing to do with us, we still choose to bear this loss with our customer, and we choose to be a RELIABLE partner.